Shipping policy

SHIPPING POLICY

Element C Labs

Thanks for supporting Element C Labs. Below is everything you need to know about how we get your Lab Method kit to your door.

ORDER PROCESSING

All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays). Orders placed after 2:00 PM CST will begin processing the next business day.

Need it faster? Choose Express Shipping at checkout for rush processing — your order jumps to the front of the queue and ships same or next business day.

During high-volume periods (product launches, promotions, or event weekends), standard processing may take up to 3–4 business days.

Once your order ships, you'll receive a confirmation email with tracking information.

SHIPPING RATES & DELIVERY TIMES

We ship via USPS and UPS from our facility in Austin, TX.

Standard Shipping — 3–7 business days — $5 flat rate
Free Shipping — 3–7 business days — Free on all orders over $50
Express Shipping (Rush Processing) — 1–3 business days — $15

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays are outside our control.

ORDER TRACKING

Once your order ships, tracking will be sent to the email address used at checkout. You can also check order status anytime by logging into your account on our site.

INTERNATIONAL SHIPPING

At this time, Element C Labs ships to addresses within the United States only. We're working on expanding — follow us on Instagram or TikTok for updates on international availability.

SHIPPING ADDRESS ACCURACY

Please double-check your shipping address before completing checkout. Element C Labs is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@elementclabs.com — we'll do our best to update it before it ships, but cannot guarantee changes once an order has entered processing.

LOST, STOLEN, OR DAMAGED PACKAGES

Element C Labs is not liable for packages lost, stolen, or damaged after being marked "delivered" by the carrier. If this happens, please file a claim directly with the carrier (USPS or UPS) using your tracking number. If you need help navigating that process, reach out to us at info@elementclabs.com.

If your product arrives damaged in transit, contact us within 48 hours of delivery with photos of the damaged item and packaging, and we'll make it right.

DELAYS

Occasionally shipments are delayed due to weather, high volume, or carrier issues beyond our control. If your tracking hasn't updated in 5+ business days, reach out to us at info@elementclabs.com and we'll look into it right away.

QUESTIONS?

Email us at info@elementclabs.com.

Business Hours: Monday–Saturday, 9:00 AM – 5:00 PM CST

Element C Labs reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.